Refund and Returns Policy

At Dates & Dry Fruits, we strive to ensure your satisfaction with every purchase. If you are not entirely pleased with your order, our refund and return policy is designed to offer you a hassle-free solution. Please read the following terms carefully:

Refund Policy:

1. Refund Eligibility:
   • We offer refunds for items that are damaged, defective, or do not meet your expectations upon receipt.
   • To be eligible for a refund, you must contact our customer service within [number of days, e.g., 14 days] of receiving your order.
2. Refund Process:
   • Upon approval of your refund request, we will initiate the refund to your original method of payment. Please note that the processing time may vary depending on your payment provider.
3. Non-Refundable Items:
   • Certain items, such as perishable goods, are non-refundable. Please contact us for clarification if you have any concerns about specific products.

Return Policy:

1. Return Authorization:
   • To initiate a return, please contact our customer service team at [customer service email] to obtain a Return Authorization (RA) number.
2. Return Shipping:
   • You are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product.
3. Condition of Returned Items:
   • Returned items must be in their original packaging, unused, and in the same condition as received.
4. Return Period:
   • You must ship the items back to us within [number of days, e.g., 21 days] of receiving your order.

Exchange Policy:

1. Product Exchange:
   • If you receive a damaged or defective item, we will gladly exchange it for the same product. Contact our customer service team to arrange the exchange.
2. Exchange Eligibility:
   • Exchanges are only applicable for damaged or defective items. If you wish to exchange an item for a different product, a new order must be placed.

How to Request a Refund or Return:

1. Contact Customer Service:
   • To initiate a refund or return, please contact our customer service team at [customer service email] with your order number, details of the issue, and any supporting images if applicable.
2. Receive Authorization:
   • Our customer service team will provide you with a Return Authorization (RA) number and guide you through the next steps.
3. Ship the Item:
   • Once you receive the RA number, pack the item securely and ship it to the address provided by our customer service team.

Contact Information:

If you have any questions or concerns regarding our refund and return policy, please contact us at info@datesfruits.com

Thank you for choosing Us. Your satisfaction is our priority.